We conduct all service plan work at our LightScalpel manufacturing facility in Bothell, WA. If you need assistance with shipping arrangements, no problem. We sell shipping containers and can help handle the logistics for you. You can find more information regarding shipping on the LuxarCare FAQ page, or you can always call us at 1-866-589-2722.
We offer both Standard and Loaner Service Plans. Both plans cover labor and components. Specifically, the Standard Service Plan covers:
- Laser tube: including laser mirrors, laser gas, and seals
- Laser power monitor: including detector and controller
- Electronics: including wiring, power supply, RF drivers, shutter, interlocks, controllers, and display
- Optical train: including folding mirrors, collimating optics, and mast
What’s not covered
- Fibers, handpieces, and disposable tips
- Accidental damage including physical damage, fire, abuse, misuse, negligent acts, and acts of God including snow, flood, ice, etc.
- External cosmetic wear and damage
- Modifications, repair, or maintenance by anyone not authorized by LightScalpel/LuxarCare
- Failure to properly operate the laser
- Shipping expenses